About Us

Our Mission

Our goal is to provide service minded business owners with an accurate and honest perception of a customer's experience when visiting the facility.

Our History

Founded in 1991, Consumer Impressions, Inc. is a privately owned corporation located in Plano, Texas.

Our Services

CI will send a wide variety of shoppers into a facility to perform surveys.  A database of shoppers has been created, incorporating access to several thousand consumers.  Each survey is reviewed by our Quality Control Department for accuracy and detail and must pass our high standards before it is delivered to our client.

Steps to achieve fast turnaround time to our clients include shopper internet access for schedule assignments and completing survey information.

The majority of our clients utilize the information gathered as part of bonus and incentive programs.  To aid in this process, detailed reporting is also incorporated into our services.  information is provided to service a variety of management levels.

In addition to mystery shopping, Consumer Impressions has grown to provide services in other areas of market research. These include Comment Card programs, Customer Hotlines, Media Planning and Placement, Franchise Consulting, Promotional Campaign Audits, and In-store Display Audits.